Exchange Policy

Exchange Policy for Zoyaa Fashion

At Zoyaa Fashion, we strive to ensure our customers are fully satisfied with their purchases. If you need to exchange an item, we are here to help. Please review our exchange policy below.

• Size Exchange Only 

we offer exchanges exclusively for size-related issues. If the item you received does not fit as expected, you may request an exchange for a different size of the same item

•Timeframe

Exchange requests must be made within 24 hours of receiving the product.

•Condition

Items must be unused, unwashed, and in their original condition with packaging intact.

•Next Size Availability

If the next size of the same product is available, we will process the exchange accordingly. If the next size is not available, we will issue a credit note to you via email. This credit note can be used within 10 days to make a purchase from our website.

•Initiate Exchange:

To initiate an exchange, please contact us on WhatsApp at 0529867401 with your order number and details of the size you wish to exchange.

•Return Shipping

A return shipping cost of AED 30 will be applied, which is the responsibility of the customer

•Processing Time

Once we receive your returned item and it passes inspection, we will process your size exchange within 24 hours. You will receive a confirmation email once your new size has been dispatched.

•Non-Eligible Items

Customized items, sale items, and gift cards are not eligible for exchange.

•Damaged or Incorrect Items

If the item received is damaged or incorrect, contact us within 24 hours of delivery. An uncut opening video of the packaging is a must for processing exchanges due to damage. We will arrange for the incorrect or damaged item to be returned and will send a replacement at no additional cost to you.

•No Refunds 

•No Other Exchanges

Please note that we do not offer exchanges for any other reasons, including color, style, or preference. We encourage you to review product details carefully before making a purchase.

Contact Us

For any questions or concerns regarding exchanges, please reach out to us on WhatsApp at 0529867401